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      Island Hospitality

      Engaged employer

      Island Hospitality reviews

      Unfair Working Environment - Front Office Manager Island Hospitality Employee Review

      3.0
      19 Apr 2017
      Front office manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pros depend on yourself. You have to love people and hospitality to work in a hotel, which I do, but your co-workers should also feel this way.

      Cons

      Island hires people based on looks and not experience. All the managers are young and attractive and don't have real experience. They walk around like they are better than you and are unapproachable. Workers feel uncomfortable and have nowhere to turn to. Corporate cares more about the dollar they put in their pocket than about their employees well being. Not to mention their pay scale is ridiculously low. No such thing as raises. You'll get promised the world.. raises, bonus plans, incentives.. and then never follow through.

      Explore other reviews about Island Hospitality

      5.0
      19 Jan 2026
      Sales coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment Great team Wonderful Management Supportive Management Unique Team

      Cons

      There are no cons to this cpmpany

      avatar
      Island Hospitality Response
      5mo
      Thank you so much for taking the time to share your experience with Island Hospitality. We’re truly grateful for your dedication and are thrilled to hear that you’ve found the environment, team, and management support to be so positive. We work hard to create a culture where our teams feel valued, supported, and empowered, and it’s wonderful to know that this has made a difference in your experience. Thank you again for your commitment and for being part of what makes Island Hospitality exceptional. We’re equally blessed to have had you on the team, and we look forward to continuing to support your growth and success.
      1.0
      23 Dec 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Opportunity to gain exposure to multiple responsibilities across sales, operations, and guest services • Coworkers at the property level were generally supportive and hardworking

      Cons

      • Lack of clear role definition and shifting expectations • Insufficient training and onboarding for key responsibilities • Minimal support from leadership despite high performance expectations • Inconsistent communication and accountability from management • Reactive decision-making rather than proactive coaching or development • Workload often exceeded the scope of the role without proper resources or staffing

      avatar
      Island Hospitality Response
      5mo
      Thank you for sharing your feedback. We’re glad to hear you had supportive coworkers and opportunities to learn across different areas. We also appreciate your honesty about the challenges you faced. Your comments on role clarity, training, communication, and leadership support highlight areas we know we must continue to strengthen. Your suggestions around clearer expectations, more consistent coaching, and a more supportive environment are valuable, and we are committed to improving in these areas. Thank you for taking the time to help us grow.
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