This company more and more only cares about their bottom line - Customer Care Representative Isagenix Employee Review

Its unfortunate that poor management has led to revenue losses for this company and their solution has been to tighten the belt by cutting hiring and reducing staff. Customer Service employees are faced with high phone queues and frustrated customers. Customers are frustrated by issues that should be avoidable if only the decision makers would do their due diligence: product ingredient issues, packaging issues, inventory issues, miscommunications or lack of enough communication to customers. More and more it feels like people are just patching holes in a leaky ship. There are still a lot of good people working for the company but I would not be surprised if we start to see them look elsewhere for more stability and less stress. Another con, one that directly affects all employees; if you do not use your vacation time over 40 hours you completely lose it. There is no pay out option and yet this time would still be considered part of my pay. How can I lose something that I have put in the time to work for and accrue? I think this is a very anti-employee policy. Let us keep it or pay it out at the end of the year. We earned it by calming down all these disappointed customers!