Entry level Job disguised as a mid level job - Technical Support Iron Bow Technologies Employee Review

Terrible PTO benifits Mentally taxing Micromanaging issues Upper management communication issues Lack of upward movement. Taking 30-40 calls per day with Veterans where mood can vary wildly. Expect to be yelled at for no reason. Job requirements too high for the workflow. Most of the time you are guiding callers to various apps or settings on their device or referring/transferring them to their VA clinic for issues the help desk cannot resolve