The way delivery staff are treated is sadly not good enough - Education Worker IntoUniversity Employee Review

2.0
30 Aug 2023
Recommend
CEO approval
Business outlook

Pros

The overarching aims of the charity are good and important, and impact reports show that there is real impact to the work we do. The model of working with the community in local centres means that an IU centre can be a really important part of the young peoples' lives. The young people and families we work with are genuinely wonderful. You can build positive relationships and feel that you are able to have an impact. In centres you get to work with some excellent, passionate, and hardworking staff. The skills and experience you gain from this role can be transferrable into other jobs and careers.

Cons

The wellbeing of Education Workers in general across the charity is low. Working days are long (9:30-6 with an enforced one hour unpaid lunch break). Staff are consistently expected to work outside of these hours, for example by starting early for workshops, and working through unpaid lunch on trips. Most working weeks involve unpaid work, which can make you feel that your time is not valued. There is no TOIL policy, only a 'discretionary day' scheme (a few extra days of annual leave at Christmas) which is unfit for purpose for delivery staff who consistently work overtime. Staff workload is high, with limited structures in place to alleviate workload. Centre staff juggle multiple programmes alongside heavy admin and an extremely busy delivery schedule. Teams are small, and one person being away (due to sickness, annual leave, or an unfilled position, which happens frequently) makes the workload even more unmanageable. Centres desperately need more staff, but SLT has no plans to do this, regardless of staff consistently raising this as an enormous issue. I have found there to be an attitude of toxic positivity at IU, where saying something negative about the organisation or your working conditions is frowned upon. There is a culture of 'just get on with it' and 'this is just the way we do things here'. SLT frequently cite the organisational values which often do not feel reflected in the way that delivery staff are treated. The graduate scheme is really not a scheme at all - it is a graduate job with limited opportunities for progression and development. You are trained for five weeks (in London, which is very inconvenient if you don't live/work in London) and then set off on the job, rather than in a graduate scheme-style programme of training and development. This can be very frustrating, as you can feel that you aren't developing or growing.

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IntoUniversity Response
2y
Hello, Many thanks for your feedback. We're always keen to hear feedback which helps us to review and improve how we do things. We're sorry your experience at IntoUniversity was not more positive. If you'd like to discuss any of your concerns in more detail, please email me at hr@intouniversity.org. Best wishes, Hannah

Explore other reviews about IntoUniversity

4.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful impact – you directly support young people from disadvantaged backgrounds to access education and opportunities Purpose-driven work – the organisation is focused on social mobility and making education fairer Strong team culture – staff often highlight supportive, passionate colleagues with shared values Training & development – regular CPD, staff conferences, and leadership development opportunities Varied role – mix of delivery, mentoring, events, and partnerships keeps work interesting Clear progression into education/charity sector – great foundation role with transferable skills Employee benefits – e.g. 33 days annual leave, wellbeing support, pension contributions, summer hours Sense of achievement – seeing students grow in confidence and aspiration is a major reward

Cons

lack of flexibility and progression

3.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- meet amazing students, lovely to see them grow and become better each day - parents are mostly lovely as we're a charity - range of experience with yr 3-y13, SEN students; this is not something you get in most jobs - encouraged to take the initiative - not as stressful as working in a school - get the opportunity to work 1:1 with students, which really makes a difference - month training in london with accommodation provided - training in london covered everything and had 1:1 chats with us weekly - job with many others in their early 20s, which is great if you are also that - student opportunities are great for the students - cluster meetings, paying for hotels - updates from head office to make us feel like a wider team - great HR! - inclusive company actively trying to be more so

Cons

- work can get overwhelming all of the sudden, and support depends on your centre - workshops are getting repetitive after a while, we deliver the same workshop at least 2 times, then it repeats year on year - many teams in the company are looking at how to improve the workshops and are keen for centre team feedback - teams are small so if you don't get along or want to report someone it's very very difficult - turnover: covering, this means getting the train 2 hours before 9am start (depends on where you live and whether there are other centres close by) - depends on the school but workshops are encouraged to start at 9am so you get to the centre earlier than that, which isn't great especially for mondays and Thursdays - centres vary, some are rundown, some are quite nice and spacious - not good enough training for behvaiour management and SEN - use of own cars to drive to schools, which again means car sharing with a close-knit team

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