17 Jul 2015
Interlace Health Response
10yThank you for taking the time to share your feedback. We work very hard to make FormFast a place where our employees feel secure and excited about the opportunities ahead and I was very sorry to see that that has not been your experience as of late.
I did want to take this opportunity to respond to some of the concerns that you outlined in your review. Firstly, it concerns me that you feel that business has been slowing down. Revenue as of today is higher than it was a year ago to date and that has been the trend we have been seeing and hope to continue to see moving forward. The fact that our business is growing and revenues are up is what allows us to do fun things like take the entire company to Vegas in the fall.
Although we try our best to communicate our numbers and the success we are achieving, it seems that we have not done a good enough job of that and will need to work harder so that you feel the same sense of achievement and success. It is of constant concern to me as we grow that our internal communication remains strong and we will continue in our efforts on this front.
Secondly I wanted to address the concern about the company shrinking. Last year we hired 9 new employees. As of today in 2015 we've already hired 9 new employees and we are actively recruiting for 5 additional open positions. Our numbers continue to increase and we are very excited about the many new talented team members that have come on board.
Lastly, regarding our innovations and solutions, as evidenced by our most recent hire of a new Product Manager and the hard work of our Product Management Council we are spending every day working to find new solutions to better serve our customer base. I would certainly welcome feedback and ideas on ways that we can do even better.
Thank you again for taking the time to share your experiences and I would encourage you or anyone else who has concerns or additional feedback to please reach out to the administration team to talk more.