A patient mill - Patient Care Coordinator InterDent Employee Review

1.0
27 Feb 2013
Recommend
CEO approval
Business outlook

Pros

Overall good Dentists in the practices. Overall decent equipment and furnishings in the offices. Many different offices to move to (for staff people).

Cons

Poor managment and HR practices. Basically, Gentle Dental of Oregon is a patient mill. Its all about how much you can harvest from each patient. As a PCC (Patient Care Coordinator) I felt first hand the pressure to get the numbers. There is no incentive other than the threat of being fired. And the threat is constant, employees are like patients...to be used up then discarded. The pay is low, the benefits are low and the hours demanded are very high. They expect you to work 50 to 60 hours a week including weekends. Mangement is generally of poor quality, if they know the dental business at all (and some dont) there focus is on the daily and monthly production goal, not patient care...or even doing the minimum necessary. For example, by far most "honorable" Dentists will only charge out a single restoration if there are 2 areas on a tooth that need the filling. However, at Gentle dental they charge out for two separate fillings on the same tooth. This costs the patient more in co-pay and ultimately the insurance pays more for it. Yes, it can be done...but its kind of a low thing to do. The bottom line is dont work for this company either as a staff person or a dentist. They will use you to the max and spit you out when you are exhausted.

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5.0
16 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Too many to count at the moment

Cons

Moving fast to transform the Company; need to be comfortable with change management

2.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Compensation can be competitive depending on role and market - Corporate roles follow a hybrid, 3‑days in‑office schedule - People are generally nice - Occasional free lunches for certain teams - Can be a good opportunity for those with less than two years of experience - Floating holiday offers some flexibility, even though it’s unpaid

Cons

- The company’s dental insurance only covers visits at InterDent‑owned practices. - The nearest covered practice can be over 1.5 hours away from headquarters. - Employees may need to use PTO as offices are only available during business hours. - Dental cleanings has a copay of $10 - Company has reporting on certain products and procedures and the quantity each office sells - The company is owned by a private equity firm - Cost reduction can be a constant priority - Raises are rare - Working directly with executive‑level stakeholders can mean working past 7 PM - Reporting systems and processes rely on data sources from multiple defunct or replaced CRMs - Data may not be integrated into databases, leading to manual extraction and copy‑paste workflows - The same report can contain datasets from SSMS, outlook csv, power query, and long running VBA macros. - Changes to reporting process would require significant cross‑departmental alignment and explanations

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