Not worth it - Anonymous employee Instacart Employee Review

1.0
6 Dec 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule

Cons

No respect for their workers. Customer driven and every bad experience counts against the shopper. Tbey place you on a time limit but expect you to call and text every customer regarding their order. Once I rang a persons door and knocked for 10 minutes then left as they weren't answering. Then the customer said I provided " poor service". Instacart offers no Avenue for their employees to demonstrate to voice their own shopper issues.

Explore other reviews about Instacart

5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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