4.0
13 Mar 2026
Former employee, more than 1 year
Manila, Manila
Recommend
CEO approval
Business outlook
Pros
Friendly and supportive coworkers Good training programs for new agents Opportunity to gain customer service experience Some teams have supportive management Can be a good starting point for people new to the BPO industry
Cons
Salary and benefits are often considered lower than industry average Workload can be demanding with possible overtime Work-life balance can be challenging in some accounts Career growth and compensation increases may be limited