Pros
It's pleasant - no cursing, no yelling, lower stress. Good benefits and lots of time off.
Cons
-Lower base pay. -On the Sales side, you can keep your job for many years even if you sell close to nothing. -On the Service side it's all "Shiny, Happy People". All fluff, trying to make employees feel good while ignoring reality. Unwillingness to share reality with employees or acknowledge challenges. No interest in hearing employee suggestions. If you challenge the current approach with a better idea you're considered anti-team player. If you call out the current state of affairs you're looked at like a troublemaker. Service leadership loves to install and promote all sorts of initiatives that are irrelevant and a waste of time, just to make employees feel good and not notice what's really going on. It's like we're all plugged into the Matrix. Finally, Sales rules the roost at this company - all the budget, all the perks, and the attention. Service exists to suppot sales, not serve customers. In the 2014 Insperity world, Service is there to prospect and beg customers not to leave. Serving customers has become irrelevant.
