Pros
-work life balance, amount of PTO -friendly employees -concern for the customers' well-being -training program for new hires is well-developed -process oriented for those who like processes -strong CRM system when properly used
Cons
-insular thinking at all levels of management -no opportunity for innovation -salary half that of industry average in most markets -HR minimally involved in daily happenings, strange for an HR company -not a good place to "come from" when entering the job market. No one knows who you are -not a sustainable business model for the future, upper management fighting healthcare reform as selling health benefits is the only real value proposition for their customers. Few opportunities for autonomous decision-making which means the non-thinkers love it and the thinking employees move to other companies.
