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      Insight

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      Insight reviews

      They Try... - Technical Support Engineer Insight Employee Review

      3.0
      19 Jul 2018
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      We work with different technologies. Have a great team of engineers to support our clients. It is a stable company

      Cons

      The Datalink and Insight Managed Services/Operations team are combining and this is causing friction between engineers and management. Change is good, but too much change is chaotic. We need to have a pause a stabilize as we are not able to support our clients to the level they expect. It's difficult listening in client meetings as what we are telling them are lies in regards to our capabilities and response times. Issues: - Short staffed (we can't do the work well) - There is no such thing as work/life balance - The perks of working here are not that good - Too much change, the job changes weekly - We don't on-board our clients properly - We lie to our customers about what we can support and with our SLA's.

      avatar
      Insight Response
      7y
      Thank you for the honest feedback. Insight understands that acquisitions do come with challenges, and these challenges are being communicated with upper management and changes are being made. Thank you for your patience during this transition and please discuss any further issues with your manager or upper management if you are able.

      Explore other reviews about Insight

      5.0
      1 Dec 2025
      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I can say that i really have a great manager. I'm on contract work, have been for 8 years. Our manager always lets us know how contracts are going. When the renewal talks are happening and when things get signed. You are kept in the loop. Its comforting and supportive. If a contract isn't renewed our manager is already on the hunt for a new opportunity for work. You feel the Heart and commitment to employees. Our work/life balance is great. Opportunities for training and skills are always available. The pay is good. Life is good.

      Cons

      I think my only con would be better options for insurance, but overall compared to other friends, our insurance is decent.

      2.0
      23 Jun 2026
      Client operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is okay. Hybrid schedule. Depending on your manager they can work with you. Some really great and caring people. Generous PTO.

      Cons

      Pay is noncompetitive. The medical benefits are pretty bare minimum. Lastly, the company morale is in the tank overall. Missed several quarterly quotas, new CEO brought in to fix things. Nobody knows where anything is headed

      1
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