Pros
Friendly, understanding and helpful managers
Regular, on time and fair payment
Relaxed working atmosphere
Flexible working time
Nice location- Docklands, overlooking the river
Opportunity to meet all sorts of people
Cons
Nature of work - repetitive, having to sometimes deal with rude respondents, large volume of work
Offices a bit on the shabby side (although they might have changed since 2011)
No opportunities for progression