Pros
Worthwhile work. The best part of the job is actually what most would assume is the worst: the clients. Working and building relationships with clients is so fulfilling. The benefits are good and cover quite a bit compared to similar organizations. The office space and buildings are clean and well-maintained, which you don't always get in this line of work. If you are lucky, you get amazing co-workers who really work well together and create a strong bond over shared trauma.
Cons
Management is poor and oversaturated. Some programs, despite having a full company population of 300-400, have five levels of management and we still find they are unhelpful. They are always in meetings, but we never see these meetings come to fruition. When staff make complaints and share their feelings, we get told "we care about you" but never see changes. When met with challenging clients, we are told to, "figure it out". Constantly told that the clients are the priority, never staff, so they are frequently placed in traumatizing situations and not supported. For the quality of work they want (as legal medical providers), we are not provided with adequate training, oversight, or pay to do it. We do the work of registered social workers. There are no boundaries between work and home. We are frequently contacted out of our work hours for medical questions, program questions etc. You usually can't take a sick day or vacation without being messaged about some benign item. Management set poor examples for work-life balance, being present on Teams constantly, and therefore having the same expectation of dedication to us. Staff at the administrative levels or head office are all paid more than us, despite their qualifications taking the same amount of time and training as ours. An IT technician will make 10k more than a front-line worker who risks physical and verbal attacks, drug exposure, medical quality of reporting and more. Many staff find it disheartening and offensive. In my 2 years at Indwell we saw staff leaving approximately every few months. Almost no staff stayed for a whole year. This was unfair to our clients, who found it difficult to build relationships and trust staff who leave for better opportunities.