Excellent Company; Bracing Some Change - Client Success Manager Indeed Employee Review

5.0
19 Dec 2023
Recommend
CEO approval
Business outlook

Pros

- VERY flexible PTO (I miss it) - Supportive and collaborative leadership bench in CS - When available, tons of encouragement for internal career advancement - Specialist role is a great launchpad for those new to tech/SAS management, but have a great customer service background - Positive mission, that’s reinforced from top-down

Cons

- Product has struggled to find it’s footing after structural/pricing changes in 2022/2023; it’s to customer & internal pushback - Pay is uncompetitive for top performers - Relationship strain between CS/Sales

Explore other reviews about Indeed

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance, company clearly cares about it's employees, solid benefits and leave, noble mission, profit isn't always the top priority which is great

Cons

PE cycles have been all over the place for almost my entire tenure

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

2
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