Awful don't go near them - Manager Icomera Employee Review

1.0
12 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Some nice individuals, that's it

Cons

Oh wow where do I start. Poorly managed, no customer service focus. Not family friendly. When the redundancies clear out all the female and non-white staff you have to ask if this is a coincidence? Or just another IT company that can only accept if you 'fit in'. Major culture clash between Swedish & French parts of the business. A bit of a joke company really, they are playing at running a company.

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Icomera Response
4y
I was saddened to read your comments. Your claims fortunately have no basis in fact but are structured in such a way that I must reluctantly conclude this is a calculated attack. Addressing the most serious accusation – the “clear out (of) all the female and non-white staff” – Any visits to our offices, exchanges over virtual meetings or social media will immediately reveal this to be a fabrication. Icomera is, and always has been, a proud equal opportunities employer. We hope this is obvious to anyone who chooses to work with us. If any of our team feel we are falling short of our commitments here, we encourage them to use one of the many direct channels available to raise it (anonymously if preferred) with our management team. Regarding our customer service focus, I will use this opportunity to promote the fantastic relationships we have with our clients. You will know from our internal news updates that 90% of our customers said they were either delighted or satisfied with our work when we conducted our most recent annual client satisfaction survey earlier this year. This is a good result and one which we aim to improve on next year. I sincerely wish you safe passage along whichever path you choose to pursue next.

Explore other reviews about Icomera

5.0
22 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Good Flex hours and good team to work with.

Cons

Lacking leadership. Lack communication down the line.

2.0
16 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In the early years, the company had a strong sense of purpose and momentum—it genuinely felt like a well-oiled machine. Teams were aligned around common goals, and collaboration came naturally. Working with colleagues in the UK and Sweden was a highlight; they were talented, professional, and enjoyable to work with. The global nature of the company created opportunities to learn different working styles and perspectives. At its best, the environment was fast-paced, energizing, and rewarding.

Cons

The management team in the U.S. office was the company’s biggest weakness. Decision-making was often unclear or inconsistent, which led to frustration and inefficiencies. There was a noticeable disconnect between leadership and the day-to-day realities of the teams doing the work. As the company grew, management issues began to erode morale and the strong culture that existed in the early years. Better leadership alignment and accountability in the U.S. office would have made a significant difference.

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