I don't even know where to begin. If you want to work for a company that values quantity over quality, then this is the place for you. If you want clients and money to be put before every lower-rung employee, then apply now. If you want to be overworked, wildly underpaid, and frequently yelled at by your manager, this'll be a perfect fit! Get ready to be screamed at by clients and then get told by upper management that "they pay us a lot", so you have to deal with it. Be prepared to take call after call (this is really just a glorified call center, let's be real) with virtually no time to breathe. Are you overweight and/or a woman? Awesome! I can think of a manager who will berate you endlessly--both to your face and behind your back (oh, c'mon, he's only kidding!!!). I worked at ITS for far too long, mainly because my coworkers were terrific, but after awhile, it just wasn't worth it. If the number of open tickets is too high, it's your fault, if an unreasonable client is upset, it's your fault, if you make a mistake because you're consistently being rushed in order to avoid being publicly humiliated because you didn't close enough tickets that day, it's your fault, if the entire company is understaffed, but just keeps taking on more clients because all they care about is money, then somehow that's your fault too because you don't know how to prioritize or work efficiently. The office is nice, the free* lunch (*only if you work through lunch) is a great perk, the "employee-owned" aspect is cool I suppose, the holiday party is mind blowing, but those are just illusions. The day to day grind is ridiculous and unrealistic. You'll be expected to work nonstop and even extra when the open ticket count is too high. Anyone sane who is not a "teacher's pet" will not last. They'll sink their claws into you, they really will. They'll be charming and make everything seem great. But take it from someone who's been there and who will never go back. It is not worth it. Keep in mind that the Best Places to Work awards were the result of multiple emails sent to the whole company for about a week straight, begging for good ratings. And all these beautiful, raving Glassdoor reviews were coerced out of a lot of employees or they're from the AppDev Department, which has a completely different experience than the Managed Services Department. If you somehow, unfortunately end up working for ITS, good luck.
