Pros
I do not offer pros because it needs general cleaning and rearrangement of all processes in house.
Cons
From the process to bring you in to training to management to the way we work is unorganized, chaotic and not run properly. There is an archaic system in place that keeps qualified individuals regardless of years in grade levels/positions from moving into roles that may help the organization upgrade and succeed. They hand roles to people like tic-tacs to their "friends" instead of based on qualifications. There is no organization nor communication within the departments to allow for smoother more efficient processes. No one listens to employees. Specifically in Austin we are working in a run down and hazardous building that has been standing since 1985 and has not seen badly needed renovations or work equipment (I sat in seats in 2008 that upon return in 2022 were still being used. (Recently everyone received working and ergonomic chairs nearly 2 months ago). Training is non existent or just as unorganized, inconsistent and unhelpful as all other processes.