Great Company, Great Manager, Poor Pay - First Line Support IRIS Software Group Employee Review

Thank you for taking the time to leave a review. We are delighted that you recognise our fantastic employees championing our IMPACT value #TeamWork and our supportive and caring managers. We are committed to providing our employees with a variety of routes for progression, for example, from 1st line support you can increase your product knowledge as a Customer Support Analyst, join the management team within Customer Services, or move to our Professional Services, Development, or Product teams. Since the start of 2021, we are proud to have celebrated over 45 promotions, role changes, and horizontal moves in Customer Support. To support these internal moves and promotions, we are proud to run an extensive induction training for our Customer Support team that usually lasts 2-4 weeks, depending on the products. This is delivered by our Customer Service experts who are able to bring the training to life with their own experiences. The training is a blend of customer service, legislation, product and process training with practical activities. There are also opportunities to shadow experienced colleagues, so that your learning journey continues in the role with regular up-skill training. In addition, to support our employees and build their knowledge, we have recently launched a brand-new IRIS help hub, which provides individual help centres for our range of products. This includes 18 help centres which provide information and knowledge articles on the products for both colleagues and customers. Our content design team are continually working with the business to grow the number of help centres available. Paying our employees fairly and competitively for their hard work is of the upmost importance to us, and we're delighted to be officially recognised as a Real Living Wage employer. This means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. In addition, we offer our career progression scheme in Customer Support to provide transparent progression and automatically reward employees when they hit career milestones. We would encourage you to reach out to your manager or HR representative if there is a specific opportunity that you’re interested in and to discuss your career ambitions in more detail so that we can help. Kind regards, the HR Team