Good - Second Line Support Analyst IRIS Software Group Employee Review

Thank you so much for taking the time to leave a review. We're delighted that you enjoy working with your fantastic colleagues, who champion #TeamWork by supporting each other and continue to #MakeItHappen, as in line with our IMPACT values. We are also pleased that recognise our commitment to making IRIS a great place to work, that provides all employees with an environment where they are respected, cared for, and supported during their career. We are proud to run an extensive induction training for our Customer Support team that usually lasts 2-4 weeks, depending on the products. This is delivered by our Customer Service experts who are able to bring the training to life with their own experiences. The training is a blend of customer service, legislation, product, and process training with practical activities. There are also opportunities to shadow experienced colleagues, so that your learning journey continues in the role with regular up-skill training. In addition, to support our employees and build their knowledge, we have recently launched our IRIS help hub, which provides individual help centres for our range of products. This includes 18 help centres which provide information and knowledge articles on the products for both colleagues and customers. Our content design team are continually working with the business to grow the number of help centres available. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team.