Complete lack of empathy from senior management - Showroom Assistant IOLLA Employee Review

The senior team at Iolla not only lack empathy but have absolutely no understanding of how to manage a varied team. As far as I was aware, there was absolutely no training in place for management to support staff members with additional support needs, and if this training was in place, it was not carried through into managements handling of staffing issues. If you process, learn or execute tasks in any fashion that deviates slightly from the straight and narrow, this is not the company for you. Full time contracted staff had hours cut from 40 hours to 20 with mere days notice and part-time staff were cut with absolutely NO notice whatsoever, rotas were given out with no explanations until prompted to do so. This led to very significant financial, mental and emotional strain on numerous staff members, and effected the entire team over all. The complete lack of emotional intellegence within iolla’s senior management team is truly astounding. When these concerns for our teams mental wellbeing were raised to every member of senior management who would listen, absolutely nothing was done to offer support, an explanation from senior management never arrived. mid level managements response was simply ‘we didn’t know this was coming’, which is simply a ridiculous response. Leaving the store manager to handle the financial and mental struggles of over 10 members of staff is enough to show the complete lack of human connection within this company. Everyone about store management is patronising to There are also no routes for career or creative development in the role as promised.