Abysmal - Workforce Management Analyst IKEA Employee Review

• Outdated technology o Old and slow computers with single monitor setup (1280 x 1024 resolution), limiting productivity. o Multiple tools to perform one job function (no universal solution for customers). • Management o Witnessed many last-minute reactions to legitimate problems.  Deliveries are behind for an entire state? Customer service doesn’t need a script, there’s no reason to universally inform our patrons.  Systems went down and none of the agents can help customers? No contingency plan. Literally “try your best” is the only documented plan in place. o Nepotism  Witnessed many co-workers turned down from jobs for reasons that violate IKEA’s own policies while underqualified candidates were promoted based on their relationship with the hiring manager.  Same group of managers looking out for one another. When one got promoted, the others got promoted shortly after.  “Interim” positions used instead of searching for more qualified candidates. o Communication  Poor. Very, very poor.  Witnessed managers getting angry or upset over decisions that were made, demanding to know who made them, only to find out their own bosses or colleagues were responsible.  Multiple emails to address one issue, each with different instructions.  Would often decline to document conversations or strategies due to inconvenience. o Style  Too many bosses, leaders are rare.  Decisions and ideas were for management only.  Contributed several ideas that were turned down by management, only to have those exact ideas resurface a month or two later with managers taking credit.  Witnessed supervisors berated by managers instead of building towards solutions.  Would rather throw their own direct reports under the bus than admit they made a mistake.