Great company spoiled by incompetent management - Digital Marketing Specialist IBM Employee Review

1.0
24 Aug 2015
Recommend
CEO approval
Business outlook

Pros

I have been with IBM India as a marketing associate for the last 4 years and what I have found to be good about the company is that it has 1. Strong HR policies 2. Flexibility 3. Perfect work life balance 4. The strongest R&D in the industry that files patents for the coolest tech out there.

Cons

I will never say that entire IBM is like this purely because I have personally met people who have worked here for 30+ years and retired and some are still working! Unfortunately the cons are many. IBM is BIG and when I mean BIG really really BIG. Which again is a good thing as well as a bad thing. The reason being you are literally thrown into a gun fight with a kitchen knife. Well that is what you would feel most of the times because people just blindly expect miracles out of you without giving you clarity on anything you should know. I am referring purely on marketing terms here as I work for their marketing division. The department has some of the best talents I have ever come across fortunately, but they are hardly made use of by the management to the best capacity. At IBM India's marketing division, the managers proudly say that they make decisions on and for a person based on perception and not with facts. So if you are thinking about getting into the marketing division of IBM based in Bangalore and Noida, I recommend you think again. The reasons are pretty obvious. 1. You would be given ZERO clarity on what is expected from you. 2. Your peace of mind heavily depends on how good your "functional" manager is. 3. Your reviews and ratings are purely based on some superstitions that only your "people" manager knows. Here what you did in the past or present and what you want to do in the future have very little relevance. 4. Lotus Notes you will hate it 5. They give you a used laptop and ask you to use that for the next 5 years and charge your department to fix if something goes wrong because it is out of warranty. This happens in the company that gave us the personal computer. 6. Incompetent management. By that I mean you have a people manager, functional manager, geographical focal point, and then a million people in the geographical region you support asking you all sorts of thing that are not at all clear or briefed to you. They expect you to be in god mode and do anything. 7. They dont do anything to retain the right talent when they show the intention to move on. 8. There is very little room for R&R and most of the time, you'd be better off making some R&R yourself with friends who are on the same wavelength. 9. the most important reasons of all. What you see on paper is "not" what you get and appraisals are mostly unheard of.

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Pros

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Cons

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4.0
26 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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