IBM/Truven Denver = Hostile Environment and Zero Work-life Balance - Anonymous employee IBM Employee Review

1.0
18 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

IBM looks good on resume Vacation and Sick time are not included in one bucket.

Cons

The downtown Denver location is the most hostile/stressful work environment one could ever experience. There are multiple project managers to report to and they all micromanage - nothing gets done. Individuals in leadership positions are unreliable and can't be trusted, but conveniently during the month of surveys they're suddenly engaged and are "there for you". IBM boast about work-life balance and family yet the work hours in this location are expected to be no less than 50+/wk, including weekends, sometimes mandatory weekends. Due to leaderships inability to plan properly and hire adequate amount of people to support the client, deadlines are impossible to meet. Schedules are always tight because the leaders and project managers promise things they can’t deliver so they resort to threatening holidays and vacation time - time that doesn’t transfer over to the next year and isn’t paid out. The morale is extremely low within the department - many are afraid of losing their jobs while others are secretly demoted - simply arrive to work and find out in the most embarrassing way you've been demoted. Employees are talked down to and yelled at while the person “in charge” sits back and do nothing. HR is truly setup to protect IBM Truven, not the employee, and they are completely aware of the activity that goes on within the Denver office. Only when surveys show how the employee feels about the company will they PRETEND to look into the matter, but nothing is done and change isn’t made. The majority of the employees are hanging on and looking for other employment while others have quit for lesser paying jobs. The IBM/Truven culture is the most depressing one could ever experience. In regards to compensation and benefits, the pay is less than other companies and the benefits are surprisingly very expensive for a company with approximately 350k employees.

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Cons

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4.0
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Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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