Not as promised. - Front Desk Agent Hyatt Employee Review

3.0
28 May 2022
Recommend
CEO approval
Business outlook

Pros

Unsure due to only working there for about a month and a half. The people themselves are nice.

Cons

I was never told when I had been interviewed about the hotel industry. I had been told that I was to start at 18 an hour, but was given 16. Additionally, I was never told there would be times that I would be unable to take a break or lunch, especially due to the current staffing situation. Rather, they let me essentially starve on the first day of working by myself. Customers are entitled and will flaunt their status as Globalists, Explorists, or Discoverists, and become irate when things are out of your control due to third party sites.

Explore other reviews about Hyatt

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Commission, Flexible schedule, Customer service, Comp nights

Cons

Lack of room for growth. GO environment

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, team was helpful and really nice, workload wasn’t overwhelming

Cons

Didn’t feel super included on the team as a contractor, expectations were consistently unclear, they tell you it’s temp to perm, but could be years before a permanent role is available

See reviews by: Helpful|Rating|Date|All