Great benefits, not a long term job - Community Resource Specialist Humana Employee Review

My biggest complaint is metrics. you are defined on how fast you communicate with the members, awc, success, call observations. I felt like they did not care about getting the actual job done or making relationships with the members, just how fast you were doing it. You also have to constantly click around if not that messes with your metrics. You are on the phone all the time. they also will move you to different departments you don't want to work closer to the holidays. I felt like I was constantly trying to keep my head above water and its exhausting. Great job for a couple of months, but not a long-term thing.