Do not recommend working here. - Customer Service Representative Huckberry Employee Review

2.0
3 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Average PTO plan, ok health benefits, and a lot of "happy hours".

Cons

Communication between management and lower tier employees is abysmal. The HR department only cares what the two CEOs want. They do not have the employees interests mind and make that known. Almost no chance of movement in the company unless you buddy-buddy with the CEOs. All the upper management were given their positions because they are friends with the two CEOs and are not qualified for their positions. It's a very male dominated company. I've heard from many past women that have worked at Huckberry that they were usually talked over and not given the same opportunities as their male counterparts.

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Huckberry Response
2y
Hey there - we hear you loud and clear, and appreciate your candid feedback. We understand the communication gaps and lack of growth opportunities can significantly impact employee morale and we remain dedicated to improving internal communication, fostering an inclusive environment, and providing genuine career development paths. While transitioning leadership might be a drastic step, we're actively seeking ways to learn from and implement best practices across all levels of the company. Open communication is key, so please know your feedback is valued and we're committed to taking concrete steps to address these concerns.

Explore other reviews about Huckberry

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

-remote flexibility -great staff/management -simple workload -tons of perks!

Cons

-pay isn’t the best, but still worth it.

5.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I came to Huckberry really excited to join the team but if I'm being honest, I was a little skeptical that any company could live up to its own story. A lot of brands talk about culture and authenticity. Huckberry actually lives it. A few months in, and I can say without hesitation: this place is the real deal. What struck me most, and what I wasn't fully expecting, is how engaged and accessible everyone is, including the founders. This isn't a company where leadership is tucked away behind layers of process and politics. The founders and leaders are genuinely present, approachable, and clearly invested in both the brand and the people building it. That tone at the top matters more than most companies realize — and it filters through everything here. What also sets Huckberry apart is the collaborative spirit across the team. People here actually want to work together and there's a genuine sense that everyone is pulling in the same direction. It doesn't feel competitive in the wrong ways — it feels additive. If you're looking for a company that treats its people like adults, has ownership that actually shows up, fosters real collaboration, and is doing something genuinely differentiated in the market — Huckberry deserves a serious look.

Cons

The collaborative culture is genuinely one of Huckberry's strengths — but at times it can tip into over-involvement, where people are present in conversations and decisions that don't necessarily require them. That tendency also shows up in the meeting culture, where the same topics can get revisited across multiple sessions without always reaching a clear conclusion. For those who prefer sharp ownership and decisive momentum, that can occasionally slow things down.

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