Subpar management, but the work is easy if you have a good mindset with escalated customers - Customer Service Specialist I Houzz Employee Review

1. Subpar UPPER management. Pats each others' backs more than employees. (Direct managers and leads were lovely to work with though) 2. When there is a "forecasted" recession or economic issue, they are very quick to let go of employees to keep their bottom line. They will outsource until they make a profit and then start rehiring. 3. **Not very understanding to employees when their bottom line is hurting. They will "read between the lines" tell you to quit when layoffs are happening. Every person for themselves mentality** 4. Upper management will make changes without consulting with CSR 1 5. Upper management will not take into consideration what CSR 1 has to say about procedures that do not work or need improvement including employee experience if it does not align with their thoughts (even though they have so many feedback forms to help improve procedures and/or employee experience) 6. Upper management will say one thing then either not do it or do the exact opposite 7. Pay could be a bit better for the amount of work that needs to be done on cases. A dollar to three dollars increase in pay would be sufficient