Senior management had no idea - Manager Hotter Employee Review

1.0
19 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Area manager and store team

Cons

Head office had no clue how to run the business. Putting the same shoe in different colours in the window. Putting shoes in window which our bread and butter customers would buy regardless. Funny how I ignored that plan and during sale I put our nice boots in the window and we then had customers who had never shopped in hotter before saying how nice it was. Lack of decent pos. Didn't shout about the offers

Explore other reviews about Hotter

3.0
8 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Nice team, good annual product gift from the company (choose a pair of shoes within a given price range)

Cons

All the company cares about is pushing email capture. Performance is based on how many foot scans you can do per day but this only counts if its a new email on the system. There is not an infinite number of new customers to get the email address of...

1.0
31 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Free & discounted shoes only a good thing if you like granny shoes

Cons

- toxic management - no work/ life balance, changing rotas 2 days before shift, which means having to change life plans around last minute - managers are toxic and self centred, only care about the company and sales goals, - expected to meet unrealistic sales goals - store is quiet 90% of the day and most likely get judged if you are stood around bored after doing all the cleaning and organising boxes - not allowed to have anxiety, or complain about the workplace destroying your mental health and just get (find another job If this one is making you sick) - not allowed to make little mistakes whilst having to juggle more than 5 customers at a time

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