My Hopper Experience - Air Ticketing Hopper Employee Review

4.0
9 Mar 2022
Recommend
CEO approval
Business outlook

Pros

- Good salary and benefits - Very lenient when it comes to time-offs - 8-hour shifts - Permanent work from home - Fast growth

Cons

- A lot of agents have substandard work ethics and critical-thinking skills - Dealing with coworkers is exponentially more stressful than the job itself - Constantly-changing workflows - Customer-obsession is their goal while agents' work quality is bare minimum

Explore other reviews about Hopper

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and team structure is good.

Cons

Little overwhelming and not great futuristic thinking interm's of data

2.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

pay, remote, some good/smart people in pockets

Cons

Senior leaders could not care less about employees and routinely make bad market decisions leading to foreseeable product issues and eventual layoff cycles. There was a time a few years back where employees criticized the dark patterns in the app - the president got pissed and said 'the data didn't show it was an issue', then a few months later when we got bad press about those patterns dismissed it as our competitors planting stories - sums up the culture pretty clearly.

4
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