5.0
20 Sept 2025
Current employee, less than 1 year
Cypress, CA
Recommend
CEO approval
Business outlook
Pros
The environment is really well organized and the supervisors and managers are trained to see everyone as equals. There is respect and kindness given to all employees regardless of the position. There is no toxic work culture and people are reliable working as a customer support representative.
Cons
The only downside is that although people are helpful and supportive, because we are semi-short staffed, training on new material is often overlooked. Videos are given to us but they're not as helpful as 1 on 1 training on the work. But that doesn't mean they aren't helpful. I've been able to do it through asking and having the work shown to me by someone who's done the tasks and have been able to progress.