Kind of a dumpster fire - Customer Support Rep Homebase Employee Review

Hey there, I really appreciate the feedback–as much as it pains me to read it all. We’re certainly not perfect, and may not be right for everyone. That said, we definitely strive to do better than this feedback. I can also see you care a lot about our mission and the work we do, which is awesome. As you know, we just completed our quarterly culture amp survey, so I hope you shared the feedback there. Although a lot of this glassdoor review is pretty surprising to read, we’ll certainly calibrate with what we hear from the broader company. You’re at the company, so you know our culture scores are very good across the board, but that doesn’t mean we can’t improve. A few things I do want to make sure we clarify for our outside readers: We pay above 50th percentile for similar-sized VC-backed companies in every market we operate. Markets do change, so we do this role-based benchmarking exercise at least 2x per year because we care a lot about pay fairness. We definitely need to do more on the training front. This has lagged a little as we’ve grown the team quickly. We’re making some new investments here to help everywhere in the team. Our marketing team does great work that generates a lot of results for the company. But we also run some experiments that don’t work. We’ll keep learning and trying new things though! There is a lot of room for internal promotions here. We have seen many of our team members grow into leadership positions, or move cross-functionally into entirely new roles. But it’s definitely not because people are complacent; it’s because there is a lot of room for growth, and we hire great people! I’m excited to see more team members take on new opportunities as we continue to evolve and grow as a company.