31 Jan 2019
HomeServe Response
7yThank you for your review. It’s a really great point you make about how good our Frontline is and I would wholeheartedly agree with this. And while I absolutely respect your opinion, I don’t agree with the rest of your observations because what you are describing is genuinely not something I see or recognise at HomeServe.
We are proud of our open and honest culture and I would encourage you to use your voice positively and constructively if you believe you have concerns that need addressing. I’d also say come and see me so you can give me some specific examples and why you think these things may be happening. My door is always open, just make an appointment.