Used to love my job. - Diary Planner, HPD HomeServe Employee Review

Where to start. When i started at Homeserve for the first few months i loved it. You would go home at the end of each day knowing that you had made a difference, knowing that you helped people who needed it. Now that feeling is gone. Firstly the communications in Homeserve are terrible, you can ask 3 people the process for something and end up with 9 different processes. Changes to processes are not clearly communicated. Nor is the future of HPD. There has been a rumor that the office is closing and moving to another site, and the management has done little to nothing the address this. All we have had is some nonsense about why would we close when we have just painted at a cost of £3000. Homeserve made around £61 Million last year. So their idea of reassuring us is saying "we won't close, we spent 0.005% of our profit on you!" Similar to me going up to a homeless person, giving them 1p and telling them all their problems are sorted. PRogression is almsot nonexistent, there is no where to move in this office, of the last 6 or so people made manager in the time i have been here, 2 of them there was no notice that the role had come available, you just came into the office and they were manager, no notice, no competition. just here they are, accept it. And now they aren't even opening up new roles for application, they are selecting their pool based on whatever criteria they feel like. Even if you do manage to move up a level there are no guarentees, i have seen someone in the office work hard, get promoted to a senior role only for one of the managers decide that it was too hard and them moving the agent back down after a few months. They then decided to put them on the same team so the agent had to work with with the person who effectively took his job. The disconnect between field and office is insane, as agents we have to listen to enigneers complain about their wages whilst knowing that earn more then £10000 more then us, and that's without their bonuses factored in. Can't tell you how good that feels! Information on First aiders in the office is severely out of date, out of the 10 or so people listed, 1 is on maternity, and 3 or 4 have left the business entirely. This has led to weekends where the are no first aides on duty. As i said i used to love working here, now i have to look for reasons to stay.