Upper operations management does not keep their word. If an employee (especially a long tenured one) advises a member of upper management regarding a legitimate concern , FOLLOW UP with that employee. No response is always worse than a bad answer. Also, there is no structured employee development program. The company prefers to hire certain positions from the outside even after they offered the position to several outside candidates that did not work out.
How can you expect to maintain the culture that made the company successful if you continue to hire from outside ? Especially candidates from outside the hospitality industry. Is it more beneficial to hire someone from the outside based on a 20 minute interview or give an opportunity to an already established employee ? The company doesn't appear to understand how long tenured employees impact and influence the overall company culture.