Management and Diversity issues - Customer Service Representative (CSR) HiringThing Employee Review

1.0
7 Jul 2022
Recommend
CEO approval
Business outlook

Pros

You can work from anywhere The CEO is very transparent and inclusive

Cons

Hire and Fire black people makes the company look bad. As soon as I started, not so long after I was hired, they fired the only black person on the team. Then they fired me for performance. Not to mention the feedback (the reason why I was fired) was not discussed with me prior to terminating me or given time for me to improve. The issues that were mentioned were extremely easy things to improve as I already knew how to correct them. However, I was not informed of these issues. So How would I have known to correct them if I was never informed of them? I was informed in a meeting that if there was performance issues, that there would be discussions about it. There was never a discussion about any of the issues that was mentioned within the exception of one issue. I was given the impression that the issue was minor and to work on improving. I wish I was given the time to discuss with team leads and management my thought process over the matter. I think the reason to fire me was extremely strange and weird. It did not make any sense. I found the job easy and repetitive. I found the entire system easy to use and easy to understand. As a new hire a month in a half working for the company, I was not given a chance to improve. Everyone was nice in the beginning. However, I noticed a dramatic change in attitudes/atmosphere leading up to the time I got terminated. I started to feel ignored. My questions were going unanswered, and maybe I should not have asked many questions, but I was given the impression to ask all the questions even if they were dumb questions. I wanted to try and fit in with the team because they all seem to have been tight-nit. I feel the reason for my termination may have been that as well. Maybe they thought I wasn't a cultural fit. But when you don't have any person of color on your team, then they aren't simply ready to get to know someone from a different perspective, a different way of learning and a different personality trait. All of which were not bad. I tried to fit in the best I could, but my way of fitting in was more-so asking questions. I found this position incredibly easy and nothing difficult or hard about it. My impression of the company in the beginning was extremely positive, but i noticed a sudden shift in attitudes a couple weeks leading up to my termination.

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HiringThing Response
3y
Thank you for sharing this feedback, we're sorry you didn't have a great experience. We strongly value and embrace a diverse culture and environment. HiringThing is committed to reviewing and continuously improving our processes, and we take your feedback very seriously. We will continue to evolve how we communicate and discuss performance-related issues.

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5.0
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Cons

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1.0
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