Good benefits but poor organization and processes - Account Manager Hilb Group Employee Review

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and kind teammates.

Cons

Terrible organization and processes. Teams in India and Philippines makes things harder not easier

Explore other reviews about Hilb Group

5.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Very uplifting team, nice upper management, open to ideas

Cons

In office policy enforced most days

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was nothing I liked about Hilb.

Cons

Hilb is an acquisition company and promises nothing will change to these mom and pop companies they acquire. No real training programs in place. There are no training manuals. Main Benefits team in Cranston does not not properly train acquired companies fully on Hilb's systems and processes. You meet with management for interviews to see where you will best fit on their teams and that process has flaws and not always placed in the right team. Lucky to get a bonus or a decent raise. High turnover rates. For a company that sells benefits it costs employees a lot more than they paid with their company that was acquired.

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