It's about WHO you know not WHAT you know - Front Office Manager Highgate Employee Review

3.0
26 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Fast growing, quick to promote within, positive response to cross training, diverse collection of properties in their portfolio

Cons

Lack of support from upper management, disorganized SOPs, favoritism (promotions or accolades are based on who likes you, not your work ethic or performance), if you show you are capable, you take on a majority of the workload while slackers get to slack more, salaried employees hold hourlies to standards they themselves cannot meet, if you show you're willing to do what it takes to advance, you will be worked to the bone and taken advantage of; promises promotions can be lorded over you, hired friends, family members are often given special treatment or more pay over employees who have had to earn it and prove themselves.

Explore other reviews about Highgate

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A well-established company that values its employees and provides strong opportunities for professional growth and advancement.

Cons

New to select service, with a strong focus on delivering full-service-level performance as the brand grows.

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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