Go In With Eyes Open - Senior Manager Higher Ring Employee Review

kind and supportive team fair and communicative co-workers and management great mission and purpose from both HigherRing and their clients lots of resources for a fully remote team well above average benefits people really care about each other

none to mention, all positive

The clients Not a lot of micromanaging

I worked in a fully remote customer service role supporting the company’s clients. While I truly enjoyed the actual work and helping customers, the company itself was a huge disappointment. The training was rushed and unorganized, leaving new hires confused and unprepared. There’s little to no real coaching afterward — just surface-level “positivity” that doesn’t translate into actual support. Asking questions feels discouraged, and you rarely (if ever) get clear feedback. The biggest issue is the lack of transparency around performance expectations. They have internal QA standards that are never explained, and instead of providing feedback or helping you improve, they’ll simply terminate you without warning over scores you didn’t even know about. Poor training and communication • No constructive feedback • Unclear performance metrics • Management lacks professionalism and empathy Management came off as dismissive and unapproachable, often acting like they knew better than everyone else. It’s unfortunate, because the job itself could have been great if leadership cared more about developing their team instead of policing them.