Great Employer! - Central Operations Heritage Commerce Employee Review

* The benefits are excellent compared to industry standard * Management recognizes and promotes from within * Pleasant working environment * Nice people

* Pay is less than industry standard in many departments, despite their claim of the opposite * As the company matures, its focusing more on profits and efficiencies to the detriment of the previously excellent working environment and strong focus on excellent customer service. Its slowly morphing into the big banks that founding management used to despise. * A lot of these problems are driven by senior management that is completely disconnected from all departments except for the sales divisions. All they really care about is the next quarter's balance sheet for investors. They've lost sight of the fact that many "unnecessary expenses" and "inefficiencies" are what create the radically different company culture that attracts customers and great employees.

Small community based bank, focused on elite group of commercial clients. Low level micro-managing. Up to par information & phone system. Average base pay coupled with average bonus. Known for no lines.

Company reputation faced news making headlines. Poor training program - some computer based. Product pricing & customers, unhappy with changes resulted from merger/acquisitions & fast changing policies, make it difficult for reps to perform at all levels. Management teams (Regional Managers & above) make decisions affecting client relationships, based on feelings rather than facts or ethical & regulatory policies. Employee recognitions, corrective counseling, merit increases & promotions are handled with a processes which reviews subjective observances rather than measurable objectives. High turn overs affect teams morale.