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      Training - Anonymous employee Helpware Employee Review

      5.0
      10 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Communication during recruitment was friendly, my every questions was answered cleary. Training period was pleasant, speacial thanks to my trainer Valeriia. I was never as determined as now in learning and improving my knowledge. I will probably miss her :( Also my every question even a silly one was answered patiently without agression. I love how trainers created a friendly environment.

      Cons

      I can't remember other cons than amont of studying material. Considering how much responcibilities we have on our specializations.

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      5.0
      18 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and collaborative environment

      Cons

      The management is sometimes slow in giving feedback and implementing changes.

      1.0
      17 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

      Cons

      No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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