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      Poor leadership focused only on image - Refugee Resettlement Case Manager Hello Neighbor Employee Review

      1.0
      18 Oct 2023
      Refugee resettlement case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Direct service staff are amazing, empathetic, and talented, and they work hard to meet the needs of clients.

      Cons

      Poor leadership starting with the CEO and continuing with the entire “leadership” team. Most fall in line with CEO and fail to stand up for their employees/clients. Unfair compensation - be prepared to be on call 24/7 for client emergencies with no compensation. An on call policy has been promised for 1.5 years with no action from the leadership team to date. CEO does not understand the day to day needs of staff or client families and does not listen to or take action regarding the needs of front line staff. CEO mounted an egregious union busting campaign after staff requested union representation. 5 employees were fired, refugee resettlement team was decimated, and working conditions changed to force staff out. Very vindictive and retaliatory, and client families suffered as a result. Constant turnover has been an issue for years. Many people leave after only a few months, and the average tenure of an employee is oftentimes less than 1 year (many lasting 3-6 months). Lack of transparency around budgets and funding. Working conditions and benefits are not equitable between different types of staff - Direct service employees are not always able to take advantage of employee perks because of the intense workload. Lack of support from the Board of Directors.

      Explore other reviews about Hello Neighbor

      5.0
      8 Jan 2025
      Refugee resettlement intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Make a difference. Works directly with refugees. Flexible work environment. Active. Never boring.

      Cons

      Not a 9-5 job--work odd hours.

      2.0
      5 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The remaining staff are exceptional. They are compassionate, trauma-informed, and deeply committed to the mission despite significant strain. The work is highly meaningful, and those in direct service truly care about the refugee and immigrant families they support. The clients leave a lasting impact, and so do the colleagues. There is strong potential within the organization if leadership chooses to recognize and support it.

      Cons

      The organization’s most significant challenge lies in its leadership. The CEO is often absent, prioritizing visibility and personal recognition over meaningful, sustained impact. Over the past year, several experienced staff members have left, while executive perks have grown and transparency has diminished. Leadership tends to rely more on charisma than accountability, and more on branding than genuine care. Middle managers are placed in difficult positions, expected to carry out decisions they had no role in shaping. This dynamic contributes to burnout, anxiety, and moral strain among individuals who entered this work with a strong sense of purpose.

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