Smile and deal, hire and fire, sweat shop. 120 dials a day regardless of your follow-ups or what your pipeline looks like. The result is that prospects who need more handholding before they buy are SOL. I started to realize the 120 dials no matter what (and I mean NO MATTER WHAT) was probably because they we're having a difficult time predicting/hitting their financial targets so they were just trying get there by brute force instead of addressing any of the underlying issues.
Leads are called time and time again even if they say they aren't interested. I genuinely feel sorry for anyone who is unlucky enough to be put on one of their call lists because they're going to get called constantly.
Leadership will tell you that every call should be a one call close which results in a very pushy atmosphere, where their idea of objection handling is pushing the prospect, who sometimes is flat out broke, to go find a credit card or to make a decision without their partner/stakeholder ("Well surely they would trust you to make a decision like this without them if they knew it would be good for the business right???"). Or my favorite—when someone mentions all the bad reviews from users, suggesting that it might have been a disgruntled employee trying to sabotage the company. I wish I was joking.
Additionally, you aren't even selling software. The entire time I was there I didn't demo the software a single time, in fact they warn you against doing that. Hearth's competitors sold software first and the financing was just an add on, Hearth is really only pushing the financing which makes it difficult to build value when the prospect is actually looking for something to handle the operations side of things.
There is absolutely ZERO transparency around what goes into making certain decisions. A feature will be rolled out, only to be pulled 2 weeks later "because it was so successful" when in reality it was just rolled out improperly.
Oh and the pay is absolute garbage. It might as well be commission only.
