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Heart + Paw

Heart + Paw reviews

Not a destination employer - Anonymous employee Heart + Paw Employee Review

2.0

12 Dec 2021

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Startup experience, great team and collaboration, high standards for veterinary medicine. Very knowledgeable veterinarians.

Cons

Average pay and benefits, non-revenue-generating teams are undervalued and short-staffed. The CEO of the company is a micro-managing egomaniac who only cares about his opinion and wastes a ton on of resources on his unsuccessful pet projects. Other C-level executives don't have a say in business decisions. Toxic culture, high turnover, burnout.

Heart + Paw Response

Thank you for taking the time to share your feedback and concerns with us. It is wonderful to hear you enjoyed building bonds with your team members. We are delighted to hear that you were able to grow your knowledge and experience as well. It is disappointing to hear you feel your experience with the executive level did not meet your expectations. We look to our team members to provide open and honest feedback. We appreciate you taking the time to leave your feedback, we'll use it to provide the best possible environment for our team.

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5.0

17 Sept 2025

Veterinary assistant

Recommend

CEO approval

Business outlook

Pros

Great culture, opportunities for advancement, team member benefits

Cons

Short staffing without additional support

Heart + Paw Response

8mo

Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.

1.0

9 May 2026

Center director

Recommend

CEO approval

Business outlook

Pros

None worth saying at this point

Cons

Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

Heart + Paw Response

Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.

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Heart + Paw

Not a destination employer - Anonymous employee Heart + Paw Employee Review

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