Lovely place to work - Customer Service Representative Healthxchange Employee Review

5.0
15 Apr 2024
Recommend
CEO approval
Business outlook

Pros

My boss really cares about me and I feel heard There has been a lot of change recently, but it was handled in a nice way and with some people now gone the working environment feels better than ever and everyone is really on top of things I’ve been given the opportunity to upskill and develop new skills with training days We sit right next to our academy so get to meet the customers when they come in which is a nice change They flew the whole company to London last year for our summer party and closed the business to allow us time to get ready … it was a really nice touch

Cons

Sometimes we get really busy and you’re back to back all day, but that’s usually when we’re covering for sickness or holiday Communication of changes could be better, but I can see they’re trying their best to make changes for the right reasons

Explore other reviews about Healthxchange

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Hybrid working. -Model opportunities for skincare, facials…etc. -Create strong bonds with direct colleagues from dealing with issues together.

Cons

-Long hours. -Systems and sites unusable, they get worse by the day. -Feedback doesn’t go anywhere. -Wellbeing of staff not prioritised, overworked and under appreciated. -Treatment of staff from different departments varies massively. E.g One team gets taken to the theatre and another gets given fruit and doughnuts. -Communication is poor. -Benefits need massive improvement.

3.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, great brands they distribute such as obagi medical and Allergan

Cons

Disorganised, sales reporting not always accurate with lots of mistakes meaning you are forever cross checking all your sales. Lots of unnecessary internal meetings

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