Pros
Decent pay, some good people, occasional company events (monthly lunches and rare company outings)
Cons
HealthWyse is sort of a ‘Jekyll and Hyde’ company – on one side, you have super friendly, smart, thoughtful employees, and then on the other you have a selfish, unimaginative, and ‘pass-the-buck’ variety of employees. Examples of the former ‘types’ of employees can be found in: Development, QA, product management, clinical support, and technical support. For the most part these groups are loaded with great people that are equal parts personable and bright. Examples of the latter ‘types’ of employees can be found in: Parts of management, some of sales, most of financial support, all of clinical and financial training (probably the worst of the group), all of project management, and one or two of the implementation specialists. There is a clear and tense divide between employees who've been with the company for about 5+ years and employees who've been with the company for less than that time. Many of the longer-tenured employees fall into the second group (sales, training, project management, etc) above. Many of the longer-tenured employees have earned a reputation as impossible to work with because of the way they hoard information and bury new employees in a clear and shameless attempt to protect their jobs. HealthWyse has extremely poor internal and external documentation (though the latter is improving), so working with older employees that typically refuse to openly and thoroughly share their knowledge of the product proves to be a major challenge to overcome. These employees also tend to make themselves extremely difficult to utilize; they’ve been known to take vacations and ‘working at home’ days at the most inconvenient times, such as during customer go lives or when high priority customer support issues occur. These employees also reject seemingly every new thought or approach to improve customer service – they refuse to do anything other than the way it’s always been done. This would be understandable if HealthWyse sales were thriving and customer satisfaction were high when HealthWyse was sold several years back (neither appears to be the case; the company was failing), but that hasn’t stopped the ‘older’ employees from pushing their own agenda. They only care about what's convenient for them and not what's best for the company. As mentioned, there are a few exceptions. While the majority of the ‘longer tenured’ employees are dreadful to work with, a small handful is the complete opposite. Overall, there are people - mostly newer employees, some older - trying to improve the horribly antiquated and failed customer service methodologies used at the company.