Is a Toxic Work Environment Worth the Great Health Insurance and Benefits? - Appointment Center Scheduling Assistant HealthPartners Employee Review

2.0
17 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Excellent benefits, such as health insurance, 401K, camaraderie with like-minded co-workers, excellent IT support, scheduling equipment (computers, software) work well, helping patients and knowing you made a difference in their day

Cons

Aloof supervisors and call center manager, poor communication from Appointment Center Leadership, lack of job security, micro-managing, difficulty keeping focus on organization's mission because we are too worried about being disciplined for minor mistakes.

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HealthPartners Response
2y
We are sorry to hear about your negative experience but appreciate you taking time to submit this review. Feel free to reach out to the confidential corporate integrity number at 866-444-3493 if you would like to discuss this further with a representative.

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5.0
28 Mar 2026
Recommend
CEO approval
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Pros

Strong focus on employee well-being and leadership and growth

Cons

None to report at this time

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work/life balance, benefits, salary, managers, culture, purpose, human-driven goals, integrity, engagement, teamwork, compassion, health. Working from home for 5+ years has improved anxiety, wellness, and life balance. Not all jobs can be done remotely, but for those that can, it is a priceless benefit it itself to be able to be productive & undistracted. My team collaborates wonderfully all day despite the distance - they feel like family to me. I love the focus on improving the community. I love the integrity - HP actively fights racism, sexism, bigotry, bullying, & has been going out of its way (especially in the last 5-6 years) to continue to fortify its culture and create a truly diverse workplace. It's paying off. 15 years ago mid- to high-level teams were mostly Caucasian, and today, the teams I collaborate with at senior and mid- levels are culturally/religiously/racially diverse, gender balanced, welcoming, and always include differently-abled colleagues. I really love my job and with 20+ years at HP in many roles (at 3-4 levels), I know the culture well enough to state these things with complete confidence.

Cons

More work than workers! But for me this is a "pro".

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