Customer Service - Customer Service Pharmacy Technician HealthExtras Employee Review

I enjoyed helping members in a call center environment providing information about their plan and assisting in billing issues to avoid cancellations.

The underwriters decided to no longer underwrite the plan.

1) Exposure to management 2) Work-life balance 3)Friendly people

1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions. 2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue. 3)Communication breakdown between departments.