Rewarding place to work - Anonymous employee HealthExtras Employee Review

I enjoyed helping members in a call center environment providing information about their plan and assisting in billing issues to avoid cancellations.

The underwriters decided to no longer underwrite the plan.

Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.