Member Service Representative - Member Service Representative HealthEquity Inc. Employee Review

5.0
6 Dec 2016
Recommend
CEO approval
Business outlook

Pros

-Supervisors are supportive and help you achieve your goals. -A lot of opportunity to advance within the company.

Cons

-The company has expanded their offices into two buildings on the same campus. The separation is creating an environment of "us" and "them". Although many employees began their career at HealthEquity in member services, there is definitely a "better than" attitude forming.

avatar
HealthEquity Inc. Response
9y
Thank you for your review of HealthEquity and your candid comments. You bring up an interesting challenge as we have recently grown into two buildings. We have a better opportunity to succeed as our team members are vocal about their experiences so thank you for raising this issue. We strive to create a whole 'one team' mentality and if there are unknown barriers to this, we encourage others to speak up appropriately. We will continue to monitor the 'pulse' of the organization within the two buildings and at all levels of the organization so each can feel valued and appreciated for their contributions. Thank you for your service and comments here. We will continue to learn and strive for a great working environment.

Explore other reviews about HealthEquity Inc.

5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

See reviews by: Helpful|Rating|Date|All