6y
Thank you for sharing this review and feedback. I appreciate it, and I appreciate the insights and the self-awareness reflected in this review. I agree with you that remote work can be very positive, and offering strong support to team members to enable them to work remotely is the right decision. Yet there are real challenges with regards to working remotely, and we as a leadership team are working to consistently understand this dynamic and work to optimize the remote team member experience, including through proactively holding regular feedback sessions with remote team members on their experience. I have appreciated the insights that have come as I've participated in these sessions, and we'll keep listening and working to optimize this experience.
I also appreciate and acknowledge that we have client relationships that sometimes present challenges for our team members. Client organizations are much like Health Catalyst -- they are not perfect, and there are certainly situations in which less-than-ideal circumstances arise. Here again, we work hard to try to advocate on behalf of our team members, and we encourage our managers to hold regular 1:1s with team members, to understand what is going well and what challenges are being faced, and then to work hard to optimize the experience within the constraints that we face.
Finally, I would encourage you to hang in there. We'll keep working on our side to support you, and we'd invite you to keep moving forward with a longer-term mindset, realizing that at any organization there may well be shorter-term challenges that must be faced. But I sincerely hope that over time you will find that your experience has been strong and worthwhile and positive. We'll keep working hard to enable this! Best, Dan